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FAQ

Are your wines sold at retail?

Our wines are sold in a variety of retailers and restaurants across the country. Please contact us at info@organicwineathome.com for contact information for a distributor in your state.

Do you have a tasting room?

We do not currently have a tasting room in the U.S., though many of our winery partners around the world have tasting rooms. If you’re looking to take a trip to visit any of our represented companies, drop us a line at info@organicwineathome.com.

Do you own the vineyards where the wines come from?

We work with a variety of family owned and operated wineries across the globe, but we do not grow or produce our own wine

Are your wines all certified organic?

Third-party certification is very important to us. All of our wines are at a minimum made with 100% Certified Organic Grapes. The grapes are grown and the wines are produced to both in-country organic standards and to USDA National Organic Standards. We also have several wines that have No Sulfites Added and carry the USDA Organic Seal. Find out more about the different levels of certification on our Organic Wine explanation page.

What makes your wines vegan friendly?

All of our winery partners are committed to never using animal byproducts during wine production. Our wines clearly state Certified Vegan or Vegan Friendly on the back labels. All are either certified vegan now, or in process of certification by one of the many worldwide vegan certification agencies. Please see our article on Vegan Wines for more information.

Are your wines dry farmed?

We have several wines that are “dry farmed” – the grapes grown without the use of irrigation in the vineyard. See our list of our dry farmed wines. For more information see our article about Dry Farmed wines

Do you have sugar-free, Keto-friendly wines?

We have many “sugar free” wines, which we define to be any wine that has less than 1 g/l of residual sugar. Please see our list of Sugar Free Wines and this article about Sugar Free Wines for more information.

What are Biodynamic wines?

Biodynamic agriculture is the most regenerative form of farming, bringing integrity and vitality to the vineyard, and its resulting wines. Healthier soil produces outstanding quality grapes and their resulting wines are the purest expression of the grape and the true essence of the winery’s terroir. Find our list of Biodynamic Wines and more about Demeter Certified Biodynamic Wines.

Shipping

Safety During Covid-19

Our wineries, warehouse and shipping partners are all following strict CDC guidelines for safe working conditions and handling of wine bottles and packaging materials. During this busy time, you may experience longer shipping times than normal. Our shipping partner, Federal Express has also suspended Signature Required for most packages, including wine shipments to honor social distancing at this time. Federal Express will still require an adult over 21 to verbally confirm the receipt of the package and may request proof of age (driver’s license or passport). Upon arrival of the package, please wipe down all packages and wine bottles and wash your hands thoroughly after unloading.

Does someone need to be home to receive the shipment?
An adult over the age of 21 must be home and verbally acknowledge the delivery in order to receive the package. If you can’t be home to receive the delivery, you can have the package shipped to your work address or held at a Federal Express package shipping center. Please fill out the desired shipping address at checkout. 

What if I miss my shipment?

Federal Express will hold and try to deliver the package for three additional days before returning and will notify you that they have tried to deliver the package. Please contact Federal Express directly to hold the package at your desired location, or to notify when you will be available for delivery.

Why can’t I order wine in my state? 

-Due to the ever-changing alcohol shipping laws, we can currently only sell wines directly to consumers in: AK, CA, CT, DC, FL, LA, ND, NE, NH, NM, NV, OR, VA, WV, WY. 
-We cannot ship to PO, APO, or FPO box offices.  
-We reserve the right to hold the shipment of your wine during extreme weather conditions. 

Do you ship outside the U.S.?

We do not ship outside the U.S.

My wine was damaged upon arrival, what should I do?

Federal Express will cover any damaged products. We want you to be completely satisfied with your order! We will replace or refund you for any bottle of wine that is flawed or that you may find unsatisfactory and cover all shipping costs.

Can I select the wines I receive in the Curated Collection?

You can choose between all reds, all whites or a mixed box of red, white, rosé and sparkling. We hand-select and carefully curate a great variety of wines from around the world for each month’s selection. 

Can I order more of one of the wines I fell in love with in my last Curated Collection shipment?

Yes! Any of our wines can be purchased individually on our site (pending availability of stock). 

How do I change my shipping address or billing information?

Please keep your information updated by logging in to your account, which is the icon at the top right of the Home Page. 

Do you have a minimum purchase of individual wines?

We encourage a 3-bottle minimum for all wine sales, and the shipping cost is the same for 1-3 bottles. You’ll receive a 10% discount for purchasing 6 bottles or more of the same wine.

Can I send wines as a gift?

You can always gift a box of wine to a designated 3rd party at checkout. You can also purchase a digital gift card for an amount that can be applied to any purchase on the site.  

Do you have any corporate programs?

We’d love to help you create a great corporate gift program! Please contact us at info@OrganicWineAtHome.com or call us at 833-ORG-WINE (674-9463) to talk about what you have in mind.

Do you offer discounts?

Please see our home page for monthly features and sign up for our newsletter to keep up to date on the latest wine releases, events, and promotions.

 


 

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